Last updated: September 2026.
This document was reviewed with our lawyer in September 2026 and can now be used to open the subscription to any resident, not only internal testing.
By registering as a resident on TriDot Home (tridot.com.mx/residencial) you accept these Terms of Service and our Privacy Notice.
TriDot Home is an individual subscription that gives you access to a WhatsApp channel with artificial intelligence to report home-maintenance problems, and coordination with service providers. TriDot does not directly perform repair services — those are carried out by independent providers.
TriDot is not an emergency service. For any immediate risk to your life, health, or property, contact real emergency services first (911, fire department, civil protection).
By subscribing, you authorize a recurring monthly charge to your payment method, processed through Stripe — TriDot never sees or stores your card number. The charge repeats automatically every month until you cancel.
You can cancel at any time from your Stripe billing portal, or by writing to info@tridot.com.mx. Cancellation takes effect at the end of the already-paid period — you keep access until that date, and no further charges are made. Unless applicable law states otherwise, already-charged periods are non-refundable.
Provider availability by category can vary depending on your area and the active provider directory at the time of your report. If no provider is immediately available, TriDot will let you know it's still searching instead of leaving you without a response.
TriDot uses artificial intelligence to classify your reports (category, priority, whether it's an emergency) and coordinate the corresponding provider. These classifications can contain errors. You have the right to request human review of any automated classification — write to us or ask to speak with an administrator directly over WhatsApp.
To the extent permitted by law, TriDot is not liable for indirect, incidental, or consequential damages arising from use of the service, including damages caused by a provider's work, delays in handling a report, or incorrect AI classifications. Nothing in this section limits the rights the law grants you as a consumer.
Handling of your personal data is governed by our Privacy Notice.
Your report history and subscription information live in a standard database, not a TriDot-only format. You can request a full copy of your history at any time by writing to info@tridot.com.mx. If TriDot stops operating or stops supporting this service, we commit to giving you that history, in a standard format, within 30 days of your request and at no extra cost.
We may update these terms. We'll post any changes on this same page with its update date.
As a consumer, you retain the rights Mexican consumer-protection law grants you — nothing in these terms limits them. For any dispute, please contact us first at info@tridot.com.mx to seek a direct solution.