Last updated: September 2026.
This document is an operating draft, written to make the rules of the service clear as we move forward — it has not yet been reviewed by a lawyer. Before using it with a community outside the pilot, it needs a formal legal review.
These Terms and Conditions apply to TriDot Comunidad: the committee of your gated community or private development (who contracts the service on the community's behalf), every neighbor who registers to use it, and the on-site staff (site manager, grounds staff, gatehouse) who use it on the committee's instruction. By registering your community, by completing your registration as a neighbor, or by using TriDot over WhatsApp on the community's behalf, you accept these terms and our Privacy Notice.
TriDot Comunidad coordinates your community's operation over WhatsApp and from a portal: maintenance tasks, expense authorizations, neighbor complaints, dues and collections, gatehouse access control, notices, assemblies and votes. TriDot is not your community's property manager — it's the tool your committee, with or without a separately contracted property manager, uses to run it.
TriDot is not a certified emergency service. For any immediate risk to life, health or property (fire, an intruder, a serious flood), contact real emergency services first (911, fire department, civil protection, your security company) — don't rely on TriDot or the gatehouse as a first response.
Your committee (president, treasurer, board member, comptroller, as your bylaws define them) is who contracts TriDot on the community's behalf, decides which modules to use, authorizes expenses, approves or rejects each neighbor's registration, and decides to restrict or lift an access. TriDot carries out those decisions — it doesn't make them for you, and it doesn't arbitrate your community's internal disagreements.
Every committee action inside TriDot (approving an expense, restricting an access, closing a complaint) is recorded permanently, with who took it and when, in a log that nobody — not the committee, not TriDot — can edit afterward.
Your access to TriDot depends on your community's committee approving your registration. When you register, you give your name, phone number, relationship to the lot, and — depending on what your committee asks for — your vehicle, who lives with you, and a document proving your ownership or lease. Your committee decides what information to request.
Reporting a problem, a complaint, or requesting a pass over WhatsApp does not replace contacting real emergency services, nor does it replace any process your own community bylaws already define.
If the committee gives you access to TriDot as on-site staff (site manager, grounds, gatehouse, co-op), you use it on the committee's instruction and within what your role allows. For example, the gatehouse logs entries and exits, and can photograph an official ID to verify it, but it doesn't decide access restrictions — those are authorized by the committee.
The committee designates who gets portal access (president, treasurer, board member, comptroller) and is responsible for keeping that access confidential and for the actions taken with it. Neither on-site staff nor neighbors have, by design, a password-protected portal account — they use TriDot over WhatsApp.
The service is billed to the community, not to each neighbor individually, through a recurring subscription. Price and billing period are confirmed when the service is contracted, and renew automatically until the community cancels.
TriDot keeps track of the maintenance dues your committee sets, reminds neighbors when they're due, and records the payments your committee itself confirms. TriDot is not a financial institution and doesn't decide your dues amount — it only records what your committee enters.
When your committee turns on card payment online (optional, off by default), the charge is processed with Stripe. This online payment is still in test mode today while we complete the banking setup for the company that operates TriDot — once enabled in live mode, funds settle to the account TriDot has on file with Stripe and are transferred to your community under whatever settlement process is in place at that time; we will notify every committee before a real charge depends on this.
If your community uses the gatehouse module, TriDot can photograph an official ID (Mexican voter ID or other) when logging a visitor or a provider, so it can be verified and, if the committee decides, an access restricted. By default we keep that photo for 90 days for a visitor and 12 months for a provider; afterward it's deleted along with the identifier calculated from it. These periods are an operating starting point, not an already-confirmed legal obligation, and remain subject to formal legal review before applying as-is to a community outside the pilot.
TriDot uses artificial intelligence to classify reports and tasks (category, priority, whether it's an emergency), read quotes, draft minutes and report summaries, and flag possible duplicates. These classifications can contain errors — no report or set of minutes is sent to neighbors without a committee member reviewing and confirming it first. You have the right to ask a person to review any automated classification, by writing to the committee or asking to speak with an administrator directly over WhatsApp.
Providers your committee adds to TriDot are independent contractors, not employees or representatives of TriDot or your community. Each provider is responsible for holding the licenses, permits and insurance their trade requires, and for the quality of their own work. TriDot does not guarantee any provider's work, though it takes reasonable steps to keep a quality roster (ratings, job history).
To the extent permitted by law, TriDot is not liable for indirect, incidental or consequential damages arising from use of the service — including damages caused by a provider's work, an access decision your committee makes, delays in attending a report, or incorrect AI classifications. This section needs to be reviewed with a lawyer before it has full binding force against a community outside the pilot.
The handling of your personal data — yours as a neighbor, your household's, and that of any visitor or provider the gatehouse logs — is governed by our Privacy Notice.
Your data — the resident roster, dues and payments, tasks, complaints, documents, and everything your community has recorded — lives in a standard database, not a TriDot-only format. Any committee member with edit access can export all of your community's data from the portal whenever they want, without depending on TriDot still being around to ask.
If TriDot stops operating, stops supporting this service, or your community decides to cancel, we commit to giving you a full export of all your data, in a standard format (Excel/CSV), within 30 days of the request and at no extra cost — whether or not you've used the export feature before.
We may update these terms. We'll publish any change on this same page with its update date, and notify each community's committee by email or WhatsApp for substantial changes.
These terms are interpreted under the laws of Mexico. Any dispute is submitted to the competent courts of Mérida, Yucatán, unless applicable law provides otherwise.